This workshop meets the requirements for the following standard:

STANDARD 1: Management Systems, Staffing and Organisational Development.

All Health Training provides quality intensive short courses on various aspects of the health industry, from aged care to hospital administration.


Download the Workshop Fact Sheet here

Content & Delivery


This workshop covers the following:

  • Identify the service needs of the older person
  • Consult with the older person and / or their carer when determining the service delivery plan
  • Work to achieve identified outcomes
  • Understanding of your own work role
  • Duty of care
  • Punctuality
  • Reliability
  • Ethical practice
  • Establish and maintain appropriate work relationships
  • Communication
  • Ability to deal with conflict
  • Ability to deal with criticism
  • Awareness of colleague's needs

*Workshops can be contextualized to suit your individual organizational needs


This workshop is delivered in the classroom over a two hour duration.



Upon successful completion of the workshop, participants will be able to confidently demonstrate knowledge of subject matter and will receive a Statement of Attendance for Professional Development within 10 business days.


All Health Training recommends refreshing your knowledge and skills annually.



AHT - Making you the Future of Healthcare

All Health Training is a registered Training Organisation (TOID 22066) committed to quality training and education. We provide a ranges of courses, workshops and by distance learning specialising in the health care industry.

AHT Locations

Modern and fully equipped training facilities at Blackburn, Narre Warren and Preston.

Public Course Bookings

To view our upcoming public workshop dates, click here.

Click the “Apply” button to send through an enquiry.

Group/Corprate Bookings

Group bookings can be delivered at your own facility or at one of AHT’s training facilities

Click the “Apply” button to send through an enquiry.

For Enquiries and Pricing

Phone: 03 9894 3900 or Email:
Head Office: Level 2, 29 Railway Rd, Blackburn VIC 3130 | 03 9894 3900