HLT32512 Certificate III in Health Services Assistance

HLT32512 Certificate III in Health Services Assistance


The HLT32512 Certificate III in Health Services Assistance will teach students how to comply with infection control policies and procedures in health work, understand basic medical terminology, maintain a high standard of client service and provide support in areas such as patient/client transport, meal service and environmental services.  

Our course has been designed after extensive industry consultation, who have requested a "generic" course, which once you are employed, can take you on various pathways, such as Theatre technicians, Nursing assistance in acute care, Medical imaging assistance, Mortuary assistance.

The job role will vary from hospital to hospital and some organisations do not allow direct client contact or actual care work with their patients. Most hospitals require students to work in the environmental services as that is part of the job role. 

The HLT32512 Certificate III in Health Services Assistance covers workers who provide assistance to health professional staff. These workers may undertake tasks that include food distribution, cleaning, portering, inventory maintenance, linen handling, waste handling and handling of medical gas cylinders. The patient support services environment does not involve direct care assistance tasks such as assisting other staff with the care of patients and clients.

Nationally Recognised Training

Access & Equity

AHT is committed to providing an inclusive learning environment. Principles of access and equity for all students are applied in all programs. People with a disability may be able to undertake this course.


The student tuition fees as published are subject to change given individual circumstances at enrolment


Costs for Government Funded Students
Tuition fee = $260
If you also hold a Health Care Card, Pensioner Concession Card or Vet Gold Card = $52
If a Job Services Provider (JSA) is paying for your fees (regardless of if you have a HCC) = $260
Non refundable resource fee = $65 (if you are a distance student, resources will be an additional $300)

This training is delivered with Victorian and Commonwealth funding under the Victorian Training Guarantee and may impact your access to further government subsidised training. You are eligible for a government subsidised training place if you:

Meet one of the following citizen/residency status:
  • Australian citizen
  • Australian Permanent Resident (holder of a permanent visa)
  • New Zealand citizen

and are any of the following:
  • a young person under 20 years (as at 1st January 2016); or
  • an applicant seeking a higher qualification than the highest qualification already held

* Please note - Eligible students can only undertake two (2) subsidised training courses at the same qualification level (ie. Cert III, Cert IV, etc) in their lifetime.

Costs for Fee for Service Students:
Tuition fee = $1265
Non refundable resource fee= $65 (if you are a distance student, resources will be an additional $300)

Please ask us about a Payment Plan

Student prepayments

We will only accept student pre-payments of no more than $1,500 prior to the course commencement. You may then go onto a payment plan for the balance of the fees.

HLTAID003 Provide First Aid

Any qualification that has HLTAID003 Provide First Aid as a unit of competency, has a compulsory practical session to demonstrate the skills and knowledge acquired through the theory.

Students who are absent without notice are charged a special public course rate of $60 or can obtain it elsewhere, but must have the Certificate to us by Session 5 of their course timetable.

Practical placement visits

During practical placement, an All Health Training assessor will visit you twice.  If you are absent and do not provide us with at least 48 hours’ notice, students will be invoiced $100. This fee covers the cost for the assessor to visit the workplace on another occasion by mutual agreement.


There are 15 units of competency that must be completed for this qualification including 6 core units and 9 electives (see below).

Core Units:

HLTHIR301B Communicate and work effectively in health
HLTIN301C Comply with infection control policies and procedures
HLTWHS200A Participate in WHS processes
BSBFLM303C Contribute to effective workplace relationships
BSBMED301B Interpret & apply medical terminology appropriately
HLTAP301B Recognise healthy body systems in a health care context


HLTCSD201D Maintain high standard of client service
HLTCSD304D Support the care of clients
HLTCSD305D Assist with client movement
HLTCSD208D Transport clients

Elective Units:

HLTCSD203D Prepare and maintain beds
HLTAID003 Provide first aid
HLTFS207C Follow basic food safety practices
HLTMS207D Handle medical gases safely
HLTMS206D Perform general cleaning in a clinical setting
HLTCSD306D Respond effectively to behaviours of concern
HLTMS208D Handle waste in a health care environment

Selected elective units have been chosen following consultation with industry on the basic requirement for employment in the industry

Prerequisite requirement:


Delivery Mode:

The program is run on campus at our Blackburn, Mornington, Narre Warren & Preston training rooms and students attend classes 1 day week from 9.30am to 2.30pm for day classes; or 5.30pm to 9pm for night classes for a total course duration of 16 weeks.  The course  can be delivery by flexible learning according to the students needs ie.  face to face classroom  training ,on-the-job  training, and distance education. 

Please note, if you want to study by distance we will change the electives to suit the learning environment.


National Recognition

Recognition of Prior Learning (RPL) - is a means of measuring skills acquired through work or life experiences or through qualifications obtained from formal studies or training. All Health Training can only assist Fee for Service students with RPL. If you are a funded student we can assist you to find an Approved Provider to assist you further.

Credit Transfer (CT) - is the recognition of previous study for the exact module/unit by other nationally registered training organisations. All Health Training can assist both Fee for Service and Funded students with CT.

When must this be done?

Any student who believes they may be eligible for RPL or CT must apply for this prior to the course commencing, so that your training plan provided in week one is accurate. If you apply after the course commences it may not be accepted.


Competency is assessed through a combination of practical application and demonstration of skills, written tasks, observation, role plays, research and case studies.

Access & Equity

AHT is committed to providing an inclusive learning environment. Principles of access and equity for all students are applied in all programs. People with a disability may be able to undertake this course.

Practical Placement

Practicum placement of 120 hours is required which the trainer will organise on our students behalf.

All Health Training are proud to have partnerships with The Epworth Private Hospital (Richmond), Box Hill Hospital, Maroondah Hospital (Ringwood), Dandenong Hospital, Brunswick Private Hospital, Frankston Hospital, Rosebud Hospital, William Angliss (Ferntree Gully) and Casey Hospital (Berwick) for all our HLT32512 Certificate III in Health Services Assistance students to complete their 120 hours of work placement at.

We can only assist students finding a different choice of work placement, if their circumstances are critical and stop you from traveling.

The hours of work within the hospital are only available for the morning shift, which is 7:00am – 3:00pm. The hospitals have advised that they prefer students to be available for a 3 week block and as such, All Health Training suggests if you are already working you consider discussing and organising work and/or family care arrangements prior to undertaking practical placement to enable you to undertake these duties during the week.

If you look for placement outside our partnerships, there is usually a morning (7am to 3pm) or afternoon shift (3pm - 10pm). Weekend work is very difficult to obtain and organisations will require you to complete a 3 – 5 day block to commence your placement.

Practical placement may be commenced after week 4 of the course and must be completed within 1 month after the course conclusion

Police Checks

Police checks are required prior to commencing practical placement which we will organise on our students behalf.

If a student has a Disclosable Court Outcome registered against their name, we are unable to assist with placement as industry will not accept students without a clear record.  This requirement is not negotiable and is a specific request of our partnerships with hospitals and aged care facilities.  Please note, in Victoria this includes any offence that may have occurred up to 10 years ago and will show offences that state they are “without conviction”.

All information provided to us by the student for their Police Record Check is kept secure and protected by implementing safeguards to prevent loss, unauthorised access, use, modification, disclosure or other misuse.  All Police Record Checks are retained by All Health Training for a period not exceeding three months from the date of application. 

All our trainers are required to have a current Police Check & Working with Children’s Check.

Job Prospects:

Completion of this course allows you to apply for jobs with the common occupational titles of porter, ward assistant, hospital assistant or support service worker in general hospitals and residential care

Course timetable:

For information on our course timetable click here

Application process:

Complete the on-line Student Application Form or submit your completed application to All Health Training in person or mail with the required supporting documentation and payment to ensure your place in the course.




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